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Senior Customer Advisor

Waverley House, GU9 8QT
Full time

We’re proud to be number 3 in The Sunday Times 25 Best Big Companies to Work For 2019

Starting salary of £22,890 (includes 9% pension contribution), plus additional earning opportunities for shifts you work, and we’ll also reward you for any languages you can speak (£750- £1500).

What we’re looking for:

As a Senior customer advisor in our Travel and Medical Assistance teams (TMA), you’ll support our customers with almost every imaginable scenario whilst they are out of the country. They liaise with hospitals and medical staff regularly, so being able to hold a fluid conversation in another language, will make the support we give our customers easier for them. If you don’t speak a second language don’t worry, we are still keen to meet with you if you have great customer service skills.

If you have similar experience, then great! If not, we’ll give you full training and support to be successful.

What you’ll be doing:

It is fair to say that no 2 days are the same in this team, one minute you'll be organising emergency medical admissions, surgical procedures or even ensuring the customer has emergency accommodation the next you maybe facilitating ambulance evacuations.

As our customers will be contacting you at a distressing time, we'd love you to be able adapt your approach, be empathetic, supportive and really listen to our customers’ needs in a situation.

Having the ability to speak another language can really be put to use in this role by making medical arrangements easier to organise and the whole process run smoother.

The TMA role is fast paced, and it goes without saying you'll have to be a phenomenal multi tasker in this team!

What hours will you be working?

We're here for our customers when they need us the most and as part of the role you will need to work shift patterns which will include weekends.

This role is to work 37.5 hours each week, typical shift pattern can be:

  • Early shift: 6:45am to 14:45pm
  • Late shift: 13:15pm to 21:15pm

What we’ll give you:

Come join us and you’ll find yourself in the middle of one of the most on-the-go teams in the business. We’re always encouraging internal development and you’ll have access to loads of learning opportunities, events and conferences to build your industry knowledge. We also have team lunches, wellness walks and team nights out.