Claims Performance Analytics Lead

About us

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

What we are looking for:

We are looking for a Claims Performance Analytics Lead who will join our Claims Analytics team on a full-time, permanent basis.

This is a hybrid opportunity with two Leeds office days a week.

Salary range: £45k-£65k

In 2024, Direct Line Group (DLG) incurred approximately £2.9 billion in Motor claims costs. As Claims Performance Analytics Lead, you’ll play a critical role in helping us understand, analyse, and influence the drivers behind these costs—from frequency and type of claims to their overall severity.

We're not just looking for someone who can crunch numbers—we need a strategic thinker who can turn complex data into meaningful insight and use it to drive high-impact decisions across the business. If you combine strong technical ability with leadership skills and a passion for performance improvement, this could be your next big move.

What you'll be doing:

• Own and evolve complex forecasting models that predict future claims trends and behaviours

• Deliver clear, compelling analysis that shapes business strategy and supports key decision-making at the highest levels (including CEO, CFO, and SLT)

• Collaborate with cross-functional teams to deliver analytics-driven solutions to key challenges across Claims and the wider business

• Use advanced SQL and statistical techniques to interrogate datasets and identify performance trends, cost drivers, and improvement opportunities

• Spot opportunities for cost savings and operational efficiency, helping to strengthen our bottom line

• Lead a culture of curiosity and continuous improvement, challenging existing practices with data-backed insight

• Support and mentor junior analysts, helping to grow technical capability and analytical excellence across the team

What we’re looking for:

• Deep analytical expertise, with a strong numerical foundation and a passion for using data to solve real business problems

• Advanced SQL coding skills and experience working with large datasets using statistical or predictive techniques

• Proficiency in data visualisation tools such as Tableau (or similar), with the ability to tell stories through data

• Proven forecasting and modelling experience, ideally in a financial services or insurance environment

• Ability to communicate complex data in a clear, engaging way to senior stakeholders and non-technical audiences

• Excellent relationship management and stakeholder influencing skills

• Proficient in Microsoft Office, particularly Excel and PowerPoint

• A naturally curious, innovative mindset, constantly seeking better ways of working

• People management experience preferred—or the ambition to step into a leadership role and develop others

What we’ll give you in return:

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role.

Core benefits include:

·         9% employer contributed pension

·         50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

·         Up to 10% annual bonus

·         25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days

·         Additional optional Health and Dental insurance

·         EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

·         Buy as you earn share scheme

·         Employee discounts and cashback

Plus many more

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this.

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Working hours: 35 hours a week Monday- Friday (shift patterns can be discussed)

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