Claims Analyst

Claims Analyst
Birmingham, Leeds or London – Hybrid (2 days a week in the office)
Full Time, 12 Month Fixed Term Contract

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

What you’ll be doing

Reporting directly to the Claims Analytics Business Partner, you'll:

• Support and deputise for the Claims Analytics Business Partner, ensuring senior stakeholders have the insights and intelligence needed to assess claims performance and guide key decisions

• Work closely with the wider Claims Leadership Team to understand performance drivers and link them to operational and indemnity outcomes

• Translate complex analytical findings into clear, actionable insights for key areas including Category, Actuarial, Finance, Claims Operations, Pricing, and Underwriting

• Lead forums to review, challenge, and enhance claims performance with the Claims Exec and Senior Leadership Teams

• Design and implement fit-for-purpose reporting with Claims Operational Management, focusing on relevant, accurate, and commercially aligned KPIs

• Continuously improve the quality and value of management information delivered to the business

• Educate stakeholders on MI capabilities, helping to shape and refine data requests

• Take a creative, problem-solving approach to data mining and manipulation, using innovative methods to deliver impactful outcomes

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.

What you’ll need

• Experience analysing large and complex datasets to generate meaningful insights

• Proficiency in SQL and SAS for data extraction, manipulation, and analysis

• Previous experience in a Financial Services analysis role, ideally within Claims or Insurance

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• Annual company bonus of up to 10%

• 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)

• 50% off home, motor and pet insurance, plus free travel insurance and Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Hours: 35 hours

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