Roadside Area Manager

About us
Green Flag has embarked on an exciting journey to launch its very own patrol model. The model has been designed with improved customer outcomes, efficiency gains and income generation firmly at its core. This model at this stage, creates the need to recruit an additional Roadside Area Manager to oversee the our roll out in the South of England, whilst helping to learn and adapt through the next iteration launches through 2025 and 2026. The patrol force model entails Roadside Technicians directly attending more straightforward, cost and customer efficient jobs in comparison to a comprehensive model which mirrors traditional model employed by other Roadside Assistance companies. The role will require the individual to be open to a “test, learn and adapt” culture, whilst working within a formalised and safety conscious structure and play a key role in the Leadership Team within GF Patrol and wider Customer, Roadside and Network Services Directorate.

The role will report directly into the Director of Customer Roadside and Network Services.

What you'll be doing:
This is a permanent role covering the Yorkshire/Midlands region and ideally needs someone to be based near our Leeds or Birmingham offices as you would be expected to work from one of the locations 50% of the time.

• Execute the roll-out plan for the Green Flag Rescue Patrol force within region, maximising roadside revenue opportunities, effectively controlling spend and monitoring customer satisfaction.
• Accountable for leading the growth and development of the patrol force creating high performing teams’ within region.
• Drive patrol performance and ensure performance metrics are consistently achieved across the allocated region.
• Identify and deliver efficiencies and roadside revenue opportunities whilst meeting the needs of our customers and adhering to risk and compliance requirements.
• Translate business strategy into meaningful direction and priorities for your team to achieve, providing support and guidance and maintaining clear accountability for the individual.
• Own, track and report performance and sustainability metrics for the area to the Head of Roadside, in accordance with the Green Flag patrol force strategy.
• Ensure that safe working practices are embedded at the heart of the Green Flag patrol force.

What you'll need:

• Recognised as having extensive roadside product knowledge.
• Best practice and first-class Health & Safety behaviours.
• Live and breathe the “People Leadership” qualities
• Experience in designing and embedding new operational models
• Remote Management of teams
• Data development and oversight will be required as a core attribute
• Awareness and adherence to all Risk, Governance and HR policies and processes.

Who you'll work with:
We know you've heard this all before, but the culture here at Green Flag part of the Direct Line Group (DLG) really is something else. We embrace our individuality – you'll see it in the way that we think and work, it's all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be, no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them!

We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business.

Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• 50% off home, motor and pet insurance and free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many more

Being yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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