Frequently Asked Questions

Here at Direct Line, we understand that AI tools are becoming increasingly popular and may be used by candidates during the recruitment process. While these tools can be helpful for checking spelling and grammar, we strongly encourage you to Be Yourself.

We want to hear your unique voice and genuine experiences — that’s what helps us get to know the real you.

As you prepare for interviews, make sure to answer questions in your own words, sharing your true experiences. At Direct Line, we believe in Owning It and Winning Together, and your authentic perspective is what will help us determine if you’re a great fit for our team.

Salaries and benefits vary depending on the role and individual’s skills and experience, so it would be good to understand your expectations when you apply. Feel free to share them with us in your application, and our Talent Acquisition Team will be happy to discuss further.

We know waiting to hear back can be tough. Our Talent Acquisition team aims to review applications within seven working days, but we’ll be in touch as soon as possible.

We’re always looking for great people to join us in every area of the business. Check out our latest vacancies on the search and apply page.

Most full-time roles are between 35 and 37.5 hours per week, but this can vary depending on the position. If you’d like to know more about a specific role, details will be included in the job description.

Hybrid working is available in many roles, enabling you to split your time between working from home and from the office. If you work full-time, you’ll need to spend at least two days per week in the office, and if you’re part-time, at least 40% of the hours you work.

We have offices and repair centres across the country, so your location will depend on the role and offices will be specified on the job description. Many of our roles are also offered on a hybrid basis, balancing time in the office with work at home. To see where we have offices visit our Our Locations page.

Yes! We offer hybrid working for most of our roles, giving you the flexibility to balance work and home life. If you work full-time, that will usually mean two days from the office.

If there aren’t suitable interview slots available, our Talent Acquisition Team will request additional availability and contact you directly when we have these.

Our Emerging Careers programmes open throughout the year. Keep an eye on our Early Careers page for the latest opportunities – we update it regularly.

If things didn’t work out this time, don’t worry. We ask that you wait six months before reapplying for the same or a similar role, giving you time to gain more experience and come back stronger. Any applications resubmitted sooner than this will be declined.