Counter Fraud Policy Investigator

Counter Fraud Policy Investigator (x3 Full Time, Permanent Positions)

Bromley – Hybrid

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

We're looking for a Counter Fraud Policy Investigator to join our Counter Fraud Department. You will be reporting into our Counter Fraud Team Leader. In this role, you will be at the forefront of delivering exceptional Counter Fraud benefits by fearlessly detecting and investigating insurance fraud. Your skilful investigations will validate and substantiate concerns, ensuring that our customers remain protected from fraudulent activities.

What you'll be doing:

• Proactively detect and prevent fraud, minimising the impact on the genuine customer.

• Provide effective portfolio management, including proactive review of new work and conversion to detected benefit, whilst ensuring SLA’s and the lifecycle of cases are kept within process guidelines.

• Demonstrate all cases adhere to legislation and risk regulations set internally and by external governing bodies.

• Conduct cognitive investigation interviews, assessing behaviour and fraud types, ensuring informed decisions are made.

• Use knowledge and available tools to refer, where required linked cases or any suspicions of organised or targeted fraud identified in day-to-day handling as required.

• Mitigate spend and control the cost of investigations by identifying threats, leakage, and where appropriate refer to senior staff members.

• Demonstrate effective use of all available MI to prioritise workload and drive own performance.

What we are looking for:

• Excellent customer service and communication skills.

• Attention to detail with a high level of accuracy.

• Strong stakeholder management and organisation skills.

What we’ll give you in return:

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

• 9% employer contributed pension.

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

• Life Assurance

• Income Protection

• Additional optional Health and Dental insurance

• Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!

• Buy as you earn share scheme.

• Employee discounts and cashback

• Plus, many more

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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