Senior Claims Analyst

Let’s be brilliant for our customers

A rare opportunity has arisen to join our Claims team as a Senior Claims Analyst on a full-time, permanent basis, working a minimum of two days per week from our Leeds office.

About us

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

What we are looking for:

Notable experience in insurance (financial services or similar) and analytics is essential.  You will have proficiency and confidence in presenting to senior stakeholders (CEO, CFO, SLT etc.) in addition to being numerate, curious and innovative.

Other skills:

• People management experience preferred (not essential)

• SQL coding ability

• Tableau (or equivalent) experience is desirable

• Experience in forecasting

• Relationship management skills

• A proficient user of Microsoft applications e.g. Outlook, Word, PowerPoint and Excel

• The ability to investigate issues and problems and make recommendations for business improvements

• Mindset to be innovative and challenging in your approach to work; being able to overcome obstacles by generating new insights and ways of doing things

What you will be doing:

In 2024, DLG incurred c.£2.9 Billion of Motor claims cost. This important role is to help us understand, interpret and analyse the ongoing spend – the frequency of claims, the types of claims and the severity of claims. You will need to be good with numbers, but it’s more about what the numbers mean and how we can use data to drive business performance improvements. Other duties include:

• Work with and develop sophisticated forecasting tools to model future trends

• Produce analytical output, both written and oral, to explain and improve business performance

• Provide expertise, data and analytics to successfully deliver on projects, both within Claims and the wider business

• Use code and statistical techniques to interrogate data, identifying trends and improvement opportunities for key drivers across the business as well as producing forecasts for future performance

• Utilise your experience to help us be innovative, dynamic and continuously curious

• Focus on costs, process improvements and efficiencies to contribute to the profitability of Direct Line Group

What we’ll give you in return:

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role.

Core benefits include:

·         9% employer contributed pension

·         50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

·         Up to 10% annual bonus

·         25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days

·         Additional optional Health and Dental insurance

·         EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

·         Buy as you earn share scheme

·         Employee discounts and cashback

Plus many more

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this.

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Salary range: £45k-£65k

Location:  Leeds (Wharf)

Working hours: 35 hours a week Monday- Friday (shift patterns can be discussed)

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