Motor Deployment Agent

We currently have an exciting opportunity to join our Birmingham based Motor Fulfilment team as a Motor Deployment Agent, on full-time and permanent basis.

Purpose of Role

Our Motor Deployment Agents provide support and manage the external engineers (motor field) team’s workload by being responsible for arranging inspections of vehicles following a motor claim. Playing a pivotal role in our customers experience, our Liaisons ensure we are utilising our engineering field force effectively by organising efficient routes, whilst providing high levels of customer service.  Responsible for fulfilling the total loss journey by ensuring speedy payments to customers and making sure all systems are correctly updated. This is a role which is constantly evolving to meet the business needs and to provide our customers with a first class service.

Key Accountabilities

• Achieve / exceed key customer metrics, ensuring the customer experience is at the heart of everything we do, treating customers fairly at all times.

• Handle inspection requests which consist of: Low Speed Impact / Credit Hire and Without Prejudice inspections.  

• Lead, develop and use appropriate judgement to deliver excellent performance, in line with the Direct Line Group values and strategy

• Ensure the best use of your resource to meet customer demands and achieve business Service Level Agreement’s

• Control and manage the operational costs

• Identify, own and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts, ensuring opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.

What we are looking for:

• Excellent customer service skills

• A strong communicator – both verbal and written

• Excellent organisational skills

• Team player

• Ability to work well under pressure

• Ability to learn new skills whilst working in a fast-paced environment

Contract: Permanent

Hours: 35 hours (Monday – Friday, 9am-5pm)

Location: Birmingham (Livery Street)

What we’ll give you:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office working, varying with the nature of your role. Core benefits include:

• 9% Private Pension

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

• Generous holiday allowance

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus many more

Ways of Working: Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

#LI-PK1 #Hybrid