About Us
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely talented team support and guide customers through life’s toughest moments. It’s a fast-paced and collaborative working environment but our comprehensive training and tools will help ensure you’re ready for the challenge. You can find more details about DLG Legal Services on our website.
We currently have an exciting new opportunity for a Motability Client Liaison Advisor to join our Leeds based Legal Services team on a full-time and permanent basis.
The Role:
Reporting to Customer Response Unit Team leader, you will act as the first point of contact for Motability customer related queries prior to client being allocated to a File Handler. Converting potential clients into customers and acquiring passenger details for additional conversions. Making sure that all dealings and interactions reflect the professional and customer focused nature of our business. Other duties include:
Initial contact with the client referral
Offering the customer freedom of choice initially
Converting client and passenger referral into a customer
Providing clear and accurate information in a user friendly manner
Completing telephone Q&A with client
Instructing Medical Agencies
Proactively handling the client’s expectations
Using clear and plain explanations and terms, with a friendly, empathetic and reassuring attitude
Active listening and communication style
Highly professional manner
Reflect the brand image and customer focused ethos
Instructing the treatment provider
Achieving KPI targets
What We Are Looking For:
Excellent telephone manner and a passion for customer service
Experience of working in a similar role
Ability to work as a member of a team
Excellent attention to detail
Must be able to use own initiative and prioritise
Flexibility in work content
Hours: 35 hours (Monday – Friday, 9am-5pm)
Location: Leeds (LS1)
Home Working: 3 days from home / 2 days from the office
Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
• 9% employer contributed pension
• Up to 10% Annual performance-based bonus
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more
Ways of Working: Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
#LI-PK1 #Hybrid
Leeds
We’re here for our customers when they need us most, providing expert legal support during life’s toughest moments. From personal injury claims to securing fair compensation, we handle every case with care, empathy, and efficiency – making a real difference when it matters.
Holidays
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Pension
Company contributions of 9% of your salary towards your pension
Income protection
Income protection on 50% of your salary for 5 years
Life assurance
Life assurance cover at four times your salary
Breakdown cover
Free Green Flag breakdown cover
Insurance
50% off Direct Line Group products in Motor, Home and Pet insurance when you’re named on the policy
Shopping
Discounts and cashback savings across hundreds of other well-known brands
Flexible benefits scheme
Adjust your income protection, life assurance, and benefits package through our flexible benefits scheme
Salary sacrifice
Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
Parental leave
Enhanced maternity, paternity, shared parental, and emergency dependant leave
Employee Assistance Programme
Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
Mental health first aid
Trained mental health first aiders (MHFA) for support whenever you need it
Volunteering opportunities
Volunteering opportunities through our partnership with Neighbourly
Donation matching
Up to £50 a month to match any contributions you make to your local community
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