Claims Analyst

Claims Analyst

Leeds – Hybrid (2 days a week in the office)

18 Month Fixed Term Contract

DLG is evolving. Across every part of our business, we’re embracing innovation and putting customers at the heart of everything we do. Join us and you’ll not only be recognised for your skills, you’ll be empowered to grow them, make a real impact, and shape the future of insurance analytics.

We’re looking for a Claims Insight Analyst to join our Motor Claims team – someone who thrives on problem‑solving, challenges assumptions, and can turn complex data into meaningful, actionable insight.

DLG spend close to £2 billion annually on Motor Claims. Your analysis will directly influence how we understand this spend, optimise operational performance, anticipate future trends, and make smarter decisions that improve customer outcomes and strengthen commercial performance.

This isn’t just a reporting role. It’s about storytelling with data – connecting dots, uncovering opportunities, and shaping strategy across the largest cost base in our business.

What You’ll Be Doing

• Deliver accurate, timely and commercially focused MI across key financial and operational metrics within Motor Claims.
• Partner with stakeholders to design and deliver high‑quality insight and KPIs that support strategic, operational, and commercial decision‑making.
• Provide forecasting and trend analysis on major cost drivers, including indemnity spend, revenue opportunities, and operational efficiency/efficacy.
• Support both business-as-usual and strategic change initiatives with robust data analysis and insight.
• Identify opportunities to automate, streamline and modernise MI to enhance efficiency and relevance.
• Translate complex analysis into clear, compelling narratives that influence senior stakeholders, drive action and outcomes.
• Champion the use of data and insight across the Motor Claims function, promoting a culture of evidence‑based decision making.

What We’re Looking For

You’ll be a self‑starter with natural curiosity, strong analytical thinking, and an enthusiasm for solving problems. We want someone who not only analyses data but actively shapes the questions we ask and the opportunities we pursue. We’re looking for:

• A curious and analytical mindset with a passion for turning data into insight.
• Some experience in data analysis, with the ability to interpret and communicate complex information clearly to non‑technical audiences.
• Proficiency (or developing proficiency) in SQL, along with familiarity with data visualisation tools such as Power BI, Tableau, or similar.
• Someone who challenges the status quo, brings fresh thinking, and proactively identifies opportunities for improvement.
• The ability to work both independently and collaboratively in a fast‑paced and evolving environment.
• Recent graduates with strong analytical capability and a drive to build a career in analytics are encouraged to apply.

Ready to help us turn data into decisions? Apply now and help us redefine insurance analytics.

Benefits

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

• 9% employer contributed pension

• Annual company bonus of up to 10%

• 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)

• 50% off home, motor and pet insurance plus free Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus, many more

You'll also receive:

• A detailed and tailored induction plan

• An opportunity to join a high-performing and dynamic analytics team and develop new skills

• An opportunity to utilise software such as Tableau, SQL, Qlik Sense, Alteryx, Power BI and more

• A friendly, supportive and progressive business with ambitious objectives and plans

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be Yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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