Customer Service Adviser- Greenflag Rescue

Customer Service Advisor

Green Flag Rescue

Start Date – 11/05/2026

Hybrid – 50:50 Home / Glasgow Office

Starting salary of £26,228 plus excellent benefits including FREE Green Flag Breakdown Cover!

DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do.

As one of the fastest‑growing areas of Direct Line Group, Green Flag is entering an exciting phase of expansion, creating brilliant opportunities for people who want to grow with us.

Whether you're already part of DLG or thinking about joining, you'll be recognised for your strengths, supported to build on them, and empowered to do your very best.

What you'll be doing:

As a Customer Service Advisor within Green Flag Rescue, you’ll play a key role in a rapidly expanding part of DLG. You’ll be the first point of contact for customers who need support with new policies, updates, and renewals—helping them navigate what can sometimes be stressful situations with confidence, clarity, and care.

Your key responsibilities will be:

• Handling inbound calls from customers regarding new policies, existing cover, renewals, and policy changes.
• Asking effective questions to understand customer needs and recommending appropriate breakdown cover.
• Clearly explaining policy details and setting accurate expectations.
• Ensuring customer information is captured accurately and systems are updated accordingly.
• Delivering empathetic, high‑quality service, particularly when customers are in vulnerable or urgent breakdown situations.
• Navigating multiple systems confidently while maintaining accuracy and pace.
• Working closely with colleagues and embracing new processes to improve both customer experience and team performance as Green Flag continues to grow.

What you'll need:

• A clear, confident, and professional telephone manner.
• Ability to thrive in a fast‑paced, target‑driven environment.
• Strong questioning and listening skills to understand customer needs.
• Confidence using computer systems and switching between multiple applications.
• A positive, team‑focused attitude and openness to learning.
• A genuine passion for delivering outstanding customer service.
• Contact centre experience is helpful but not essential.

Ways of Working

Our hybrid model offers a ‘best of both worlds’ approach. This role follows a 50:50 split between home and office working, giving you the flexibility of home working combined with the connection and collaboration of the office.

You will work any 5 days from 7, on a rolling 6 week cycle.

Any weekend working will be from home.

Please note: Training will be fully office‑based to ensure you feel supported, confident, and set up for success before moving into the hybrid working pattern.

Benefits

We recognise we wouldn't be where we are today without our colleagues, which is why we offer excellent benefits designed to suit your lifestyle:

• 9% employer‑contributed pension
• 50% off home, motor and pet insurance, plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme
• Generous holiday allowance
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at DLG. That’s why we've created a benefits offer that supports your whole life—not just your working hours. With real choice, flexibility, and balance built in, you’ll have the space to focus on what matters most to you. Our benefits are about more than money; they recognise who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we believe diversity of background and thinking is a real strength. We’re proud to be one of the UK’s Top 50 Inclusive Employers and are committed to ensuring everyone can be themselves and thrive.

We know you're more than a CV. The things that make you you are what bring potential to our business. If you need adjustments during the recruitment process, our team will be happy to support you.