Claims Handler

DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.

What you'll be doing

In this role, you will support our Landlord, Tradespeople and SME customers throughout the commercial property claims journey. You’ll coordinate repairs or replacements and ensure customers are kept fully informed every step of the way.

You’ll work proactively to minimise disruption to customers’ day‑to‑day operations, progressing claims efficiently, juggling multiple tasks at pace and navigating a range of digital systems.

Full training is provided

Your key responsibilities will be:

• Supporting customers from notification of loss

• Coordinating repairs, replacements or alternative solutions depending on the claim.

• Maintaining regular, proactive communication with customers, suppliers and stakeholders.

• Minimising operational disruption by progressing claims efficiently and effectively.

• Using multiple digital systems to log updates, process claims and manage documentation.

• Ensuring all decisions align with regulatory requirements and Treating Customers Fairly principles.

What you'll need

• Excellent customer service experience.

• Ability to multitask, prioritise and manage a busy workload effectively.

• A collaborative mindset, with a willingness to learn and support colleagues.

• Strong customer focus, with a commitment to delivering high‑quality service.

• Confident digital skills, including the use of Microsoft products and other systems.

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• 50% off home, motor and pet insurance plus free Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them.