Whichever team you join, we understand the importance of flexibility, which is why we offer a hybrid working model, combining office and home working. This approach gives you more control over how you work, while enabling you to stay connected and supported.
Our Customer Service teams are the face of our business. They assist customers with queries, resolve issues, and provide expert guidance before, during, and after a sale. Their problem-solving skills and up-to-date product knowledge help customers feel confident and supported every step of the way.
Working in Customer Service means being self-driven, resilient, and a good problem solver. You’ll be handling customers’ enquiries, resolving their issues and providing expertise across all our services.
Our people in Sales and Service aim to bring fresh enthusiasm to every call. If you’re a confident speaker and an active listener, you’ll be a natural fit. Joining our team means using your social skills to build strong relationships with customers, whether that’s helping them find the right product, solving a problem, or providing expert support.
Our Sales and Service teams are brilliant at understanding the wants and needs of both current and potential customers. Every interaction is an opportunity to engage with people, provide tailored recommendations, and offer solutions that make a difference.
Whether it’s guiding a customer to the right policy, resolving an issue, or answering queries, these teams ensure every customer feels valued and supported. Success comes from active listening, problem-solving, and staying up to date with product knowledge to give the best advice possible.
When our customers need us most, our Claims teams are there. Whether they’re dealing with a stressful accident or an unexpected emergency, these teams are there to offer a reassuring voice and a guiding hand. Helping customers through difficult moments and making a real difference to their experience is what makes this role so rewarding.
As the first point of contact for customers, our Claims teams play a vital role in providing support and solutions. That’s why working in Claims is all about being friendly, dependable, and confident.
You could be handling claims for anything from car accidents to home emergencies, so staying calm, understanding, and empathetic is key. Sometimes, you’ll be supporting vulnerable customers who need extra care and reassurance, making your role even more impactful.
Our team in Customer Outcomes is deeply committed to improving every touch-point of the customer experience. Whether we’re resolving complaints, supporting vulnerable customers, or ensuring regulatory compliance, our goal is simple: to make things right. We’re driven by a passion for understanding customer needs, addressing challenges, and making a tangible difference in their lives.
Every day, we tackle a wide range of issues, turning challenges into opportunities for improvement. Our team is not just about fixing issues quickly, but about uncovering root causes and using data to prevent future problems. By continuously refining the customer journey, we aim to rebuild trust and keep our service both responsive and reliable.
With a focus on vulnerability and regulatory change, we want each customer to know that we’ve got their back. From collaborating on product design to keeping senior stakeholders informed, we take pride in ensuring our work aligns with both customer needs and regulatory standards. If you’re passionate about delivering great outcomes and continuously improving, this is the team where you can make an impact.
Fraud impacts everyone, so we work hard to spot and stop fraudulent activity before it causes harm. By investigating suspicious claims and making sure only genuine ones are paid, we help keep costs down for honest customers and maintain trust in what we do.
By digging into cases, analysing data, and working closely with colleagues and external agencies, our job is simply to uncover the truth. No two cases are ever the same, so if you enjoy problem-solving and thinking on your feet, this is the place for you. You’ll manage your own portfolio of cases, seeing investigations through from start to finish, and make a real impact along the way.
You’ll be part of a team that thrives on curiosity and collaboration, using cutting-edge tools and techniques to stay ahead of fraudsters. If you love a challenge, want to do work that truly matters, and enjoy being part of a supportive and driven team, you’ll find a career in Counter Fraud is fast-paced, rewarding, and never ever dull.
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