Run a better business

At Direct Line Group, our HR teams play a vital role in shaping our employee experience and driving business success. We’re here to support every employee on their journey, fostering a culture where performance and inclusivity go hand in hand. Our work spans a variety of specialist areas – each playing a crucial role in supporting our people and strengthening our business.

Our Talent Acquisition and Learning & Development teams ensure we attract, nurture, and retain the best people. Our People Partners and Employee Relations specialists work closely with leaders and colleagues across the business, providing expert advice on everything from career progression to policy guidance and organisational change. Meanwhile, our Reward and Benefits team ensures our employees feel valued for the contribution they make, helping DLG remain a great place to work.

We’re also leading the way in HR transformation. Through our Change Hub, we’re modernising processes to boost efficiency and enhance the employee experience. From integrating new HR technology to streamlining payroll systems, we’re at the forefront of making positive change happen.

At the heart of everything we do is our commitment to Diversity, Equity & Inclusion (DEI). To us, DEI is about driving meaningful change through inclusive hiring practices, support networks, and learning initiatives that help every employee feel valued and empowered to be themselves at work. We’re also proud to champion flexibility, offering a range of working arrangements to help employees achieve the right balance.

At Direct Line Group, transformation is constant. Our change teams lead the way, shaping and delivering business change on an unprecedented scale. From business-wide transformations to smaller, more localised projects, we ensure every change is thoughtfully executed, making a real difference to customers and colleagues alike.

Our team includes Project Managers, Business Analysts, Change Managers, and experts in Testing, Logistics, and Transformation. We work on diverse projects – whether improving technology and regulatory compliance, enhancing customer experience, or managing business change. Every role contributes to high-quality outcomes, delivering value, and ensuring seamless integration within our operations.

With opportunities for continuous learning and development – such as qualifications in Project Management and Change Management – our team thrives on collaboration and innovation. Join us here and you’ll get to work on impactful projects across our brands and services, making a tangible difference while growing in a supportive and dynamic environment.

Marketing is the creative heartbeat of our company, bringing our brands to life and connecting with customers in meaningful ways. Whether through compelling advertising, engaging social media, or personalised digital experiences, we ensure our messages reach the right people, in the right place at the right time. Our team is a mix of strategists, storytellers, and data-driven thinkers, all working together to build brand trust and make a real impact.

At our core, we’re here to make things easier and more valuable for our customers. From the first time someone hears about us to when they need us most, we create seamless and engaging experiences that show we’re here for them. Whether it’s launching an exciting new campaign, refining our digital journey, or using data to better understand customer needs, everything we do is about making their experience as smooth and rewarding as possible.

Right now, we’re exploring new ways to connect with people – using AI-driven personalisation, bold creative campaigns, and cutting-edge marketing technology to stay ahead of the curve. As a future-focused team, we’re always evolving, embracing new challenges, and pushing the boundaries of what marketing can do. We’re curious, collaborative, creative, and we’re always looking for passionate people to bring fresh ideas into the mix.

Our Procurement team plays a vital role in keeping the business running smoothly. By strategically managing third-party suppliers across everything from IT platforms to marketing agencies, they help drive efficiency, mitigate risks, and create value ­– ultimately ensuring we deliver the best possible service and pricing for our customers.

The team brings together three core areas of expertise. Sourcing professionals, who work closely with the business to understand needs, engage the market, and secure the best commercial outcomes. Commercial Managers, who build strong supplier partnerships, and unlock opportunities to develop those relationships. And finally, Shared Services experts, who provide essential support, ensuring performance and compliance and overseeing a range of Environmental Social & Governance (ESG) initiatives. Together, we make sure our supply chain is efficient, responsible, and built for long-term success.

Every day in Procurement brings new challenges and opportunities. Whether it’s negotiating contracts, analysing market trends, or optimising supplier partnerships, our people combine data-driven insights with strong commercial skills to make a real impact. With £700m in spend under management, the scope is vast, making it an exciting and rewarding career choice.

At DLG, we’re committed to helping our people grow. From mentoring and CIPS qualifications to hands-on experience with high-profile projects, we invest in professional development at every stage. Our collaborative, high-performing culture ensures you’ll be supported and challenged – helping you build a fulfilling career in Procurement.