Tech and Data

The power behind our people

Working in Tech and Data

Our Tech and Data teams drive innovation at Direct Line Group, making a tangible impact through technology and data-driven solutions.

If you’re passionate about shaping the future of customer experience and solving real-world problems with cutting-edge tools, this is the place for you. Join us and help revolutionise the way we work in every area of the business.

What we do here

Technology and data go hand in hand in shaping exceptional experiences for both our customers and colleagues. Our teams are focused on building a stable, high-performing, and future-ready digital environment—whether that’s maintaining resilient cloud infrastructure, optimising IT service management, or developing a powerful, enterprise-scale analytics platform.

By harnessing the power of big data, cloud elasticity, and AI-driven automation, we’re not only enabling seamless operations but also unlocking smarter, faster, and more personalised solutions. From award-winning service innovations to transformative data insights, we’re committed to staying at the cutting edge of insurance.

Tech

With roles spanning Service Architecture, Production Operations, Cloud Infrastructure, Engineering and End User Services, our teams work on a diverse range of projects. From ensuring colleagues have the right collaboration tools to overseeing IT security and risk management, every role contributes to keeping our business running smoothly. Our ‘automation-first’ mind-set drives efficiency through technologies like ServiceNow and Power Platform RPA, improving productivity while reducing operational costs.

A career in Technology at DLG means being part of an engaged, people-oriented team that values trust, empathy, and innovation. We support professional development through mentorship, training, and career pathways tailored to individual aspirations. With flexible working, recognition awards, and opportunities to shape the future of technology, it’s an exciting and rewarding place to build your career.

Our tech stack

Our Technology and Data teams work with a cutting-edge suite of tools and platforms to drive innovation and efficiency. Our Data teams harness the power of AI, machine learning, and big data through our cloud-hosted analytics platform, while our Technology teams leverage automation tools like ServiceNow, Jira, and GitHub to streamline operations. So whether you’re optimising IT service management, enhancing data security, or developing real-time analytics, you’ll have access to industry-leading technology.

Every bit as impressive as the tech we use, however, is the tech we create.  Recently, for example, we developed an entirely new platform to support our Direct Line and Churchill mobile apps. Starting from scratch, we delivered the whole solution to the business, ready for testing in just 12 weeks.

Behind you all the way

Everyone has their own path and we’re here to support yours. We’ll take the time to understand your aspirations and tailor our mentoring and training to help you grow in the way that’s right for you. As you develop in your role, your contributions will always be valued. We’ll have on-going conversations about your progress, and make sure great work never goes unnoticed.

We also believe in creating opportunities beyond your day-to-day role. Our Data Academy gives all employees the chance to build their data literacy, gain new skills, and even work towards professional qualifications like a Data Apprenticeship. And if you’re looking to make an impact beyond the business, there are plenty of ways to do that too – we regularly enter industry awards to showcase the amazing talent across our teams.

Our people

What our people are saying in Tech and Data

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When I joined, people were so welcoming, so friendly, and I’ve found the best people here.

I’ve got aspirations, I know where I want to go, and I can have that conversation with my manager to help me to get there and make a plan which is really nice.

The team are 100% the best bit about this role. We work in very demanding situations, but I’m most proud of the team and the functions that we all serve.

Current opportunities in Tech and Data

Whatever your skills or experience, there’s a place for you at DLG. Explore our current opportunities and see where you fit in.